WHO-Technical Officer (Risk Communication)-P4-Cox's Bazaar, Bangladesh

Location: Cox's Bazaar, Bangladesh, Bangladesh
Date Posted: 27-11-2017
Background and Justification

In the context of the WHO Health Emergencies Incident Management System (IMS), at the country level, the incumbent will act as the focal point for risk communication; overseeing that risk communications principles and practices are integrated into and implemented in all phases of the incident management cycle, that partners are coordinated, that high quality risk communications products and are developed and disseminated proactively and that people’s fears, concerns, misinformation and false rumours are proactively tracked and addressed.  
Objectives of the Programme and of the immediate Strategic Objective

The mission of WHO’s Health Emergencies Programme (The Programme) is to help countries, and to coordinator international action, to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies.

Summary of Assigned Duties

During deployment, the duty station may change, and duties may be modified, based upon the technical needs of the Programme.

1.    Act as risk communication focal point in the IM system during outbreaks and emergencies:
a.    Oversee the development, elaboration and implementation of the risk communication plan as part of the health response operations. 
b.    With key stakeholders in the national authorities, UN agencies, nongovernmental organizations and civil society organizations, identify the top hazards for the country and develop relevant information, education and communication materials in languages and formats easily used by national stakeholders and the public.
c.    Liaise closely with the HQ and regional counterparts for risk communication ensuring coherence of strategy, materials and messages. Ensure that technical material produced by the country office integrates risk communication principles and practice.
d.    Monitor and proactively counter false rumours and misinformation; and address fears and concerns.
e.    Work closely with the Community Engagement Officer to integrate findings from knowledge, attitude and practice (KAP) surveys, focus group discussions and other feedback from community engagement activities into risk communication activities and products.
f.    In collaboration with the Communication Officer, proactively brief and educate journalists and broadcasters.
g.    Lead and maintain quality control for risk communication products such as public information; brochures, leaflets and posters; radio and TV scripts; guides for stakeholders for risk communication, and ensure their translation into local language and their adaptation for the local context. 
h.    Report regularly in risk communication activities and issues to the IM, respective RO and HQ counterparts.
i.    Contribute to resource mobilization and donor communication in the area of risk communication.

2.    Develop and maintain standing risk communication capacity in the WHO Country Office:
a.    With internal and expert input, and working in line with global and regional frameworks and strategies, develop a multi-hazard risk communication plan for the country office.
b.    In close collaboration with the Community Engagement Officer and the Communications Officer, map and engage risk communication stakeholders; establish and sustain coordination mechanisms for emergency risk communication.
c.    Map preferred channels of communication in the country with focus on vulnerable groups.
d.    Organize risk communication trainings for WHO country staff.
e.    Brief, guide and coordinate risk community surge capacity personnel that may be deployed to the country.

3.    Support national capacity building for emergency risk communication:
a.    Work with resources from the global and regional levels to train and prepare country-level counterparts for emergency risk communication.
b.    Support national authorities to convene stakeholders and co-develop a national risk communication strategy and plan.     
c.    With HQ and RO support, underpin the national assessment of risk communication capacity and/or oversee the running of simulation exercises to test and improve the national capacity.
d.    Support national authorities to conduct lessons learnt exercises to further strengthen emergency risk communication.

4.    Perform any other related incident-specific duties, as required by the functional supervisor.

Recruitment Profile

Functional Knowledge and Skills

•    Excellent interpersonal skills. 
•    Effective negotiation, facilitation and consensus building skills.  
•    Ability to work under pressure while producing results.  
•    Ability to “think out of the box” and to make innovative proposals related to risk communication. 
•    Tact, discretion and diplomacy.
•    Knowledge or understanding of WHO mandate and goals in the emergency incident management context.

Education Qualifications

* Essential
Advanced university degree (Master’s level or above) in social sciences, behavioural sciences, development sciences, communications or public health from an accredited/recognized institute.

Training in public health, health education, health communication, or health promotion.

* Essential
•    At least seven years of related experience, at the national and international levels, in risk communication, health promotion, emergency management, part of which working in disease outbreaks or health emergencies. 
•    Proven experience in in the development and implementation of risk communications strategies and plans.
•    Prior working experience with WHO, the UN, health cluster partners, recognized humanitarian organizations or other international organizations, including at country level.
•    Management or project management experience.

Use of Language Skills

Excellent knowledge of English or French (depending on the country of assignment). Working knowledge of the local language is highly desirable.

Other Skills (e.g. IT)
Excellent knowledge of Microsoft Office applications.
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